Together Support
Your partner in production-grade AI
Together Support is built to help you deploy faster, operate reliably, and resolve issues quickly.
Together support offerings
Standard
Standard Support is included for our Scale tier customers leveraging our APIs. This tier allows users to ask questions through our support platform with support during business hours (PT).
Silver
Silver Support is offered for our Enterprise API customers, offering industry-leading SLAs with Slack communication to support your production-grade Generative AI applications.
Gold
Gold Support offers enhanced SLAs with support within your local business hours. This tier is included for our GPU Cluster customers and also offers Together services for annual commitments.
Together AI support offerings and SLAs
- Build tier users
Benefit directly from our large developer community on Discord.
- Scale tier users
Benefit from the Standard Support offering.
- Enterprise tier users
Users on our API (Fine-Tuning and Inference) receive Silver Support.
- GPU Clusters customers
Benefit directly from our large developer community on Discord.
- API users
Benefit from the Standard Support offering.
Detailed support offerings
Support offerings | Standard | Silver | Gold |
|---|---|---|---|
Details | API only; included | API only; included | — |
Price | Included | Included for Enterprise | 10% of contract Included for Together |
Availability | PT Business Hours | PT Business Hours P0: 24x7x365 | PT Business Hours P0: 24x7x365 |
Response SLA | P0-P4 | P0: 1 hour | 10% of contract |
Communication | Support Platform | Support Platform, Slack | Support Platform, |
Training / Services 1-year commit only | No | No | 20 hours total |
Priority Queueing | No | No | Yes |
Technical Account Manager | No | No | Yes |
Dedicated Support Engineer | No | No | No |
API Credits | — | Standard SLA | Standard SLA |